Author: Kelsey Kaito

How to Provide Excellent Customer Support

Whether you staff a call center or assist customers in person, excellent customer support is crucial for maintaining a positive...

It’s hard to believe we’re already a couple of weeks into January—how are you doing with your New Year’s resolutions?...

And in the blink of an eye, the end of 2023 is upon us. It’s been a busy year at...

The Greater Cincinnati Planned Giving Council (GCPGC) is a nonprofit membership-based organization with a mission to increase the quantity and...

The holiday season is a busy time for most people—there are parties to attend, gifts to buy, food to make,...

The continued success of LCS can be in part attributed to the accomplishments of our employees. Our top-tier teams and...

With our cowboy hats safely back at home, the LCS Conference team has made their way back to the office...

Does this sound like your idea of a horror story? A calendar notification pops up in your inbox. It’s from...

Professional conferences are a unique opportunity to network with other professionals in your field and learn about relevant topics from...

What goes into a fantastic customer experience? Is it that the product works as intended? Or perhaps it’s how enjoyable...